30 Day Guarantee

We try our best to provide accurate descriptions and quality pictures of our products, and we do our best to assure that we are shipping you a product that is not damaged or defective; however, nothing is perfect, so occasionally returns are necessary.

If something is not to your liking, or the item is damaged or appears to be defective, or if we sent you the wrong item, simply return the item to us within 30 days of receiving it for a refund or exchange. Details of the return process are outlined below.

Damaged, Defective or Incorrect Item

• If the item appears to be defective, please call us at (770) 662-8067, or send us an e-mail at [email protected] describing the problem, and we will be happy to assist you in troubleshooting. We might be able to resolve the issue without you having to go through the return process.
• If it is determined that the item is defective, we will e-mail you a pre-paid return shipping label.
• If the item is damaged, or we sent you the incorrect item, send us an e-mail at [email protected] stating the problem, and we will e-mail you a pre-paid return shipping label.
• Once you receive the e-mail, print out the return label and affix it to your package. Please include the item’s original packaging, and try and use the original shipping box and packing material. Also, please enclose a copy of the original order and a note stating the reason for your return and your preference for an exchange or a refund.
• Once the returned item arrives at our warehouse, your exchange or refund will be quickly processed, and you will be notified of the status of your return.

Item is Not to Your Liking (Wrong Color, Size, Appearance, Etc.)

• If the item is not to your liking (wrong color, size, appearance, etc.), please call us 1-855-718-6919, or send us an e-mail at [email protected] stating the reason for your return because we need to approve and authorize the return.
• Once you receive our approval and authorization, the item should be shipped to:
  
  

               LightsandBatteries.com, LLC

               Attention:Returns

               5895 Match Pt

               Peachtree Corners, Georgia 30092

               (770) 662-8067

• Enclose a copy of the original order and a note stating the reason for your return and your preference for an exchange or refund.
• The returned item’s original packaging must be included undamaged (blister packs excluded), or we will not be able to offer an exchange or refund. Also, try and use the original shipping box and packing material. Please make sure the item is properly and carefully package, so the item is not damaged during shipping.
• You will need to pay for and arrange the return shipping yourself. For your own protection, we strongly recommend using a shipping method that provides insurance and tracking information.
• Once shipped, please e-mail us at [email protected] with the tracking information.
• Once the returned item arrives at our warehouse, your exchange or refund will be quickly processed, and you will be notified of the status of your return.